Privacy Policy

Naxe Accounting & Payroll – Privacy Notice

Last updated: 4 October 2026

Naxe Accounting & Payroll is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Notice explains how we collect, use, store and protect personal information when you contact us, request a quote, use our website, use our services or submit your details through our advertising and enquiry forms, including Facebook and Instagram lead forms.

1. Information We Collect

We may collect personal information including:

• Your name

• Business or company name

• Email address

• Telephone number

• Business and payroll information

• Number of employees

• Information required to provide accounting, payroll, tax, CIS, pension or related services

• Information you provide when requesting a quote or contacting us

• Any other information you choose to provide to us

Where you become a client, we may need to collect additional information where necessary to provide our services or comply with our legal and regulatory obligations.

2. How We Collect Your Information

We may collect your information when you:

• Contact us by email, telephone or social media

• Complete an enquiry or quotation form

• Submit a Facebook or Instagram lead form

• Contact us through our website

• Request information about our services

• Become a client of Naxe Accounting & Payroll

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations for our services

• Contact you about services you have expressed an interest in

• Provide and administer accounting, payroll and related services

• Process payroll and associated statutory submissions

• Maintain business and client records

• Meet our legal, regulatory, tax and compliance obligations

• Communicate with you regarding the services we provide

• Improve our services and customer experience

Submitting an enquiry or requesting a quotation does not oblige you to purchase any service from us.

4. Our Lawful Basis for Processing Your Information

We process personal information where necessary to respond to your request or to take steps at your request before entering into a contract.

We may also process personal information:

• To perform a contract with you

• To comply with legal or regulatory obligations

• Where we have a legitimate business interest in operating our business, responding to enquiries and providing our services

• Where you have provided consent, when consent is required

Where we rely on consent, you may withdraw your consent at any time.

5. Facebook and Instagram Lead Forms

If you submit your information through a NAXE Payroll UK Facebook or Instagram advertisement or lead form, the information you provide will be received and used by Naxe Accounting & Payroll to respond to your enquiry and, where requested, provide information or a quotation for our services.

Meta may separately collect and process information relating to your use of Facebook and Instagram in accordance with its own privacy policies.

We will not use information submitted through our lead forms for unrelated purposes without an appropriate lawful basis.

6. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share personal information with trusted third parties and service providers used to operate our business and provide our services, including accounting, payroll, pension, software, IT and professional service providers.

We may also share information with HMRC, pension providers, Companies House or other authorities and organisations where required to provide our services or comply with legal or regulatory obligations.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that personal information is handled securely and appropriately.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, accounting and reporting requirements.

Information relating to enquiries that do not result in a client relationship will be reviewed and deleted when it is no longer reasonably required.

Client records may be retained for longer periods where required by law or for legitimate business, regulatory and compliance purposes.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to those who require it for legitimate business purposes.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict the processing of your personal information

• Object to certain uses of your personal information

• Request the transfer of your personal information where applicable

• Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

10. Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, legal requirements or the way we process personal information.

The latest version will be published on our website.

12. Contact Us

If you have any questions about this Privacy Notice, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:

Naxe Accounting & Payroll

Email: office@naxe.co.uk

Telephone: 07438 267059

Website: www.naxe.co.uk